We've recently had a few customers reporting difficulties with using their Windows 10 systems to communicate with their ACG+ units. This solution aims to guide you through the process of installing the ACG+ software tool onto your Windows 10 tablet/ PC/ Laptop and getting it to communicate with your device.
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Once downloaded, open the drvupdate-amd64.exe file and follow onscreen prompts
Right-click on the Windows 'Start' button
Open Computer Management
Open Services & Applications
Scroll down to right-click on "Windows Mobile-2003-based device connectivity"
Select Log On
Switch to "Local System account" with checking "Allow service to interact with desktop"
Insert the CD provided with your ACG+ device into your system optical drive and run the setup file
Follow onscreen prompts to install the ACG+ Software
Microsoft has added protection against drivers without signature verification, to proceed you will need to temporarily disable driver signature verification.
Click the start button or Press the Start Button on the keyboard, click on power, Hold Shift Key and click on restart.
Click on Troubleshoot
Click on Advanced options
Click on Startup Settings
Click on Restart
Select the 7th option, press 7 or F7 key on your keyboard to select the ‘Disable driver signature enforcement’ option.
Once your computer has rebooted, switch on your ACG+, enter the ACG+ Main Menu, scroll down and select the power menu then select sleep
Connect your ACG+ to your PC via the provided USB cable
Right click your ‘This PC’ icon and select properties
Select ‘Device Manager’
Right click the ‘Yellow’ device and select ‘update driver software’. Should be located under the ‘Other devices’ heading
Select the ‘Browse my computer for driver software’ option
Select the ‘Browse’ option
In the resulting window, open the software disk drive and select the ‘Drivers’ folder, then click ‘OK’ and ‘Next’. A windows security pop-up will appear, select the ‘Install this driver software anyway’ option
You should get a ‘Windows has successfully updated your driver software’ message, click close.
Windows mobile device center should now automatically open. On the first connection the device center will ask you to accept their license terms. Click ‘Accept’
Minimise the Windows Mobile device Center window and open the ACG+ Setup software
Congratulations, you have successfully setup the ACG+ Setup tool on Windows 10