Has something happened with Sub Aspida software? I know that I have been able to use it in the past, but it hasn't worked for me just now. I have tried this on Win7 and Win10 systems, with old and new installations of software (v4.6), on two sensors. In each case it is not able to connect to the device with the following error message:
There was an error connecting to the device. See error message for
details. The current version of software may not be compatible with the
connected device. Installing a newer version of software may fix the problem.
Error: Error opening connection to device
Detail: Error connecting to device
From the information you provide, I gather the software is operating correctly but the device is not communicating. There are two potential solutions to this issue, the first will ensure that you have the most recent software on your PC, the second will show you how to update the Sub-Aspida Firmware.
Please un-install any old copies of the PC software before proceeding.
Prior to installing the Aspida software, it will be necessary to enable the Microsoft .NET Framework, please follow these steps:
Press “Windows Logo” + “R” keys on the keyboard
Type “appwiz.cpl” in the “Run” command box and press “ENTER”
In the “Programs and Features” window, click on the link “Turn Windows features on or off”
Locate the “.NET Framework 3.5 (includes .NET 2.0 and 3.0)” option and enable it
Select "OK" and follow the on-screen instructions to complete the installation and restart your computer, if prompted.
You PC is now prepared for installation of the Aspida software. The required software should be downloaded from the Analox Sensor Technology Website.
Visit https://www.analoxsensortechnology.com/aspida-aquaculture.html and download the Aspida PC tool
Open the zip file
Within the aspida_v4_7 open the setup.exe file
If you get a security warning, select the 'run' option
In the welcome window, click next
In the select installation folder window, click next
In the confirm installation window, click next
The software will install
An aspida driver popup will appear, click OK
In the installation complete window, click close
Congratulations!!! The software is now installed on your PC
Our next step will be to update device firmware, this can be done as follows:
Connect your SubAspida to the PC via a USB A to USB lead
Open the Analox Aspida shortcut
The software should load with your device identified under found devices
Right click on your device icon and select the update firmware option. Follow on-screen prompts.
If you have any further questions, please feel free to contact the Analox Technical Support Team