We've recently had a few customers reporting difficulties with using their Windows 10 systems to communicate with their ACG units. This solution aims to guide you through the process of installing the ACG software tool onto your Windows 10 tablet/ PC/ Laptop and getting it to communicate with your device.

 

The first (and arguably most important) step would be to download and install Windows Mobile device center. 

You can find this by navigating to https://www.microsoft.com and searching for Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista (64-bit). Alternatively, click this Link. (Please email support@analox.biz if this link doesn't work and we'll update it).


Right-click on the Windows 'Start' button

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Open Computer Management
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Open Services & Applications

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Open Services


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Scroll down to right-click on "Windows Mobile-2003-based device connectivity"
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Select Properties
Select Log On

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Switch to "Local System account" with checking "Allow service to interact with desktop"

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Click OK


 

Once downloaded, open the drvupdate-amd64.exe file and follow onscreen prompts


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Insert the CD provided with your ACG device into your system optical drive and run the setup file


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Follow onscreen prompts to install the ACG Software


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Microsoft has added protection against drivers without signature verification, to proceed you will need to temporarily disable driver signature verification.


Click the start button or Press the Start Button on the keyboard, click on power, Hold Shift Key and click on restart.


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Click on Troubleshoot

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Click on Advanced options

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Click on Startup Settings


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Click on Restart


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Select the 7th option, press 7 or F7 key on your keyboard to select the ‘Disable driver signature enforcement’ option.

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Once your computer has rebooted, switch your ACG on and enter the Main Menu, scroll down and select the power menu, select sleep

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Connect your ACG to your PC via the provided USB cable


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Right click your ‘This PC’ icon and select properties

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Select ‘Device Manager’

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Right click the ‘Yellow’ device and select ‘update driver software’. Should be located under the ‘Other devices’ heading

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Select the ‘Browse my computer for driver software’ option

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Select the ‘Browse’ option

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In the resulting window, open the software disk drive and select the ‘Drivers’ folder, then click ‘OK’ and ‘Next’. A windows security pop-up will appear, select the ‘Install this driver software anyway’ option

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You should get a ‘Windows has successfully updated your driver software’ message, click close.

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Windows mobile device center should now automatically open. On the first connection the device center will ask you to accept their license terms. Click ‘Accept’

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Minimise the Windows Mobile device Center window and open the ACG Setup software

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Congratulations, you have successfully setup the ACG Setup tool on Windows 10