We've had a few customers facing comms faults on their newly installed Ax60 devices. It seems the RJ45 connector retaining tab is not... retaining. We've added a new solution at https://customersupport.analox.net/solution/articles/17000024891-ax60-how-do-i-remedy-a-loose-rj45-connector- this includes a little description of the solution and an embedded video.
If you have any issues or queries, or would like a solution to be added please comment or raise a support ticket. The Technical Support Team are ready and waiting to help.